Shipping Policy
SXRX ships medications discreetly and securely from our licensed pharmacy partners directly to your address. This policy describes our shipping practices.
1. Shipping Carriers
We ship via UPS and FedEx (carrier selection depends on the medication's handling requirements and your destination). All shipments include tracking, which you will receive by email and in your patient dashboard.
2. Packaging
All shipments arrive in plain, unbranded packaging with no indication of the contents on the outside. Your privacy matters to us.
3. Processing Time
Once your prescription is approved and payment processed:
- Standard medications: shipped within 1–3 business days from the pharmacy.
- Compounded medications: shipped within 3–7 business days, depending on the compounding complexity.
- Cold-chain medications (e.g., certain peptides): shipped same-day or next-day with overnight delivery and ice packs.
4. Delivery Time
Delivery typically takes 2–5 business days from ship date, depending on your destination and the carrier's service level. Overnight delivery is used for cold-chain medications and is typically 1 business day.
5. Shipping Areas
We currently ship to all addresses within California and Texas. We do not ship internationally or to addresses outside our supported states.
6. Adult Signature Required
For most prescription medications, an adult signature (age 21 or older) is required upon delivery. Please ensure someone is available to receive the package. If a delivery attempt is missed, the carrier will leave instructions for redelivery or pickup.
7. Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, contact support@sxrx.us within 7 days of the expected delivery date. We will work with the carrier and pharmacy to investigate and arrange a replacement at no cost to you where appropriate.
8. Incorrect Address
You are responsible for providing an accurate, complete shipping address. If a package is returned to the pharmacy due to an incorrect address, we will contact you to arrange reshipment. Reshipment may incur an additional shipping fee.
9. Refused Shipments
Refused shipments cannot be returned to inventory for safety and regulatory reasons. Refused shipments are non-refundable.
10. Contact
Shipping questions: support@sxrx.us