SXRX HealthSxRx PLLC

HIPAA Notice of Privacy Practices

Effective May 20, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Pledge Regarding Your Health Information

SxRx PLLC d/b/a SXRX Health, and the licensed physicians and pharmacies operating through the SXRX Health Platform (collectively, "we" in this Notice), are committed to protecting the privacy of your health information. We are required by law to:

How We May Use and Disclose Your PHI Without Your Authorization

For Treatment
To provide, coordinate, and manage your healthcare, including sharing your information among the licensed physicians, pharmacies, and care coordinators involved in your care.
For Payment
To bill and obtain payment from you, your insurance, or your designated payer for the services rendered.
For Health Care Operations
For activities necessary to operate the Platform, including quality improvement, credentialing, audits, customer service, and analyzing the effectiveness of our services.
To Business Associates, Including AI Tools
To service providers (business associates) who perform functions on our behalf under written agreements that require them to safeguard your PHI. This includes AI tools we use to support care: a patient Care Assistant and a lab-document parser. These tools do not diagnose, prescribe, or make treatment decisions; a licensed provider makes all clinical decisions, and the AI providers are contractually prohibited from using your information to train their models. See the "Artificial Intelligence and Automated Tools" section of our Privacy Policy for details.
Required by Law
When required by federal, state, or local law (for example, mandatory reporting of certain communicable diseases, child or elder abuse, or in response to a valid subpoena or court order).
Public Health Activities
To public health authorities authorized by law to receive such reports, including to prevent or control disease and report adverse events to the FDA.
Health Oversight
To health oversight agencies for activities authorized by law, including audits, investigations, and licensure actions.
Law Enforcement
To law enforcement officials in limited circumstances, such as in response to a court order or warrant, to identify or locate a suspect or missing person, or to report a crime.
To Avert a Serious Threat
To prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
Workers' Compensation
For workers' compensation or similar programs that provide benefits for work-related injuries or illness.
Business Associates
To business associates (such as our EHR provider, payment processor, and shipping vendors) who perform services on our behalf. Each business associate signs a contract requiring it to safeguard your PHI.

Uses and Disclosures That Require Your Authorization

The following uses and disclosures require your written authorization:

You may revoke an authorization in writing at any time, except to the extent we have already relied on it.

Your Rights Regarding Your PHI

Right to Access

You have the right to inspect and obtain a copy of your PHI in our designated record set. Request in writing to privacy@sxrx.us. We may charge a reasonable, cost-based fee for copies.

Right to Amend

You have the right to request that we amend PHI you believe is incorrect or incomplete. Submit your request in writing to privacy@sxrx.us with the reason for the request.

Right to an Accounting of Disclosures

You have the right to receive an accounting of certain disclosures of your PHI made in the six (6) years prior to your request (excluding disclosures for treatment, payment, healthcare operations, or pursuant to your authorization).

Right to Request Restrictions

You have the right to request a restriction on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request except in limited circumstances (for example, a request to restrict disclosure to a health plan for a service paid in full out-of-pocket).

Right to Confidential Communications

You have the right to request that we communicate with you about your PHI in a specific way or at a specific location (for example, by mail to a particular address). We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Right to Notice of a Breach

You have the right to be notified in the event of a breach of your unsecured PHI.

Complaints

If you believe your privacy rights have been violated, you may file a written complaint with our Privacy Officer at privacy@sxrx.us or with the U.S. Department of Health and Human Services, Office for Civil Rights:

200 Independence Avenue, S.W., Washington, D.C. 20201
1‑877‑696‑6775 or www.hhs.gov/ocr/privacy/hipaa/complaints

We will not retaliate against you for filing a complaint.

Changes to This Notice

We reserve the right to change this Notice. We will post the updated Notice on the Platform with a new effective date. You may request a paper copy of any updated Notice at any time.

Contact

Privacy Officer: privacy@sxrx.us
Mailing address: 6354 N Mesa St, El Paso, TX 79912