Refund & Cancellation Policy

Last updated May 20, 2026

We want you to be confident using SXRX. This policy explains when refunds are available, how to cancel a subscription, and how to dispute a charge.

Summary: If a physician does not approve your treatment, your medication cost is fully refunded (the $199 consultation fee is non-refundable, as the physician has provided their services). Once a medication has been compounded or shipped, it cannot be refunded for safety and regulatory reasons. Subscriptions can be cancelled anytime with no fee.

1. The Consultation Fee

The $199 universal consultation fee compensates the physician for reviewing your intake and providing their clinical judgment. This fee is non-refundable once the physician has reviewed your intake, regardless of whether the physician approves treatment, because the physician has rendered their services.

2. If the Physician Does Not Approve Treatment

If the reviewing physician determines that the requested treatment is not clinically appropriate for you:

The cost of the medication is refunded in full to your original payment method, typically within 5–10 business days.
The $199 consultation fee remains non-refundable.
You will receive an explanation from the physician and, when appropriate, recommendations for next steps or alternative treatments.

3. Before Medication Is Compounded or Shipped

If a medication has been approved but not yet compounded or shipped, you may cancel the order and receive a refund of the medication cost (less any restocking fee that may apply). Contact support@sxrx.us as soon as possible.

4. After Medication Is Compounded or Shipped

Once a medication has been compounded or shipped, it cannot be returned or refunded. This is for the safety of all patients: federal and state law and pharmacy regulations prohibit the redistribution of dispensed medication.

If the medication arrives damaged, defective, or incorrect (wrong product or dosage), contact support@sxrx.us within 7 days of delivery and we will arrange a replacement at no cost to you.

5. Cancelling a Subscription

Subscriptions for ongoing medication renew at the end of each billing cycle. You can cancel anytime through your account dashboard or by emailing support@sxrx.us. Cancellation takes effect at the end of the current billing period; you will not be charged again. Already-fulfilled shipments are not refunded upon cancellation.

6. Refund Timing

Approved refunds are processed to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at support@sxrx.us. We can usually resolve issues faster than your bank's dispute process. Submitting a chargeback for a legitimate, fulfilled charge may result in suspension of your account.

8. Contact

Refund or cancellation questions: support@sxrx.us