Refund & Cancellation Policy

Last updated October 9, 2026

We want you to be confident using SXRX. This policy explains when refunds are available, how to cancel a subscription, and how to dispute a charge.

Summary: If the physician declines to prescribe after you have paid, your full payment is refunded automatically and any monthly plan that purchase started is cancelled. Once a prescription has been sent to the pharmacy, compounded medications cannot be returned or refunded, except where required by law or where SXRX made an error. Monthly plans can be cancelled at any time with no cancellation fee.

1. If the Physician Declines to Prescribe

If the reviewing physician determines that the requested treatment is not clinically appropriate for you and declines to prescribe after you have paid:

Your full payment is refunded automatically to your original payment method, typically within 5–10 business days.
Any monthly plan started by that purchase is cancelled, and you will not be charged again for it.
You will receive an explanation from the physician and, when appropriate, recommendations for next steps or alternative treatments.

2. Before Your Prescription Is Sent to the Pharmacy

If a prescription has been approved but not yet sent to the pharmacy, you may cancel the order and receive a refund. Contact support@sxrx.us as soon as possible.

3. After Your Prescription Is Sent to the Pharmacy

Once a prescription has been sent to the pharmacy, compounded medications cannot be returned or refunded, except where required by law or where SXRX made an error. This is for the safety of all patients: federal and state law and pharmacy regulations prohibit the redistribution of dispensed medication.

If the medication arrives damaged, defective, or incorrect (wrong product or dosage), contact support@sxrx.us within 7 days of delivery and we will arrange a replacement at no cost to you.

4. Monthly Plans and One-Time Purchases

Monthly plans renew every 30 days at the stated price until cancelled. You can cancel at any time from your account dashboard or by emailing support@sxrx.us. Cancelling stops future charges; you will not be charged again. Medication already sent to the pharmacy is not refunded upon cancellation.

Lab panels, the telehealth consultation, and the 3-month concierge plan are one-time purchases and do not renew.

5. Refund Timing

Approved refunds are processed to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

6. Chargebacks

If you believe a charge is incorrect, please contact us first at support@sxrx.us. We can usually resolve issues faster than your bank's dispute process. Submitting a chargeback for a legitimate, fulfilled charge may result in suspension of your account.

7. Contact

Refund or cancellation questions: support@sxrx.us